LeanSuite Website Terms of Use

Welcome to the LeanSuite.com Corp. website. These Website Terms of Use ("Terms") govern your access to and use of https://theleansuite.com/ and its subdomains (the "Website"). These Terms form a legally binding agreement between you, as a visitor to our Website, and LeanSuite.com Corp. ("LeanSuite," "we," "us," or "our").

By accessing or using the Website, you accept and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Website.

You must be at least eighteen (18) years of age to submit any form, request a demonstration, or otherwise provide personal information through the Website.

1. Scope of these Terms and Order of Precedence

IMPORTANT: These Terms govern your use of the public-facing Website only. They do not govern the use of our proprietary software platform (the "Platform").

Your right to access and use the Platform is governed, in the following order of precedence:

• A signed Master Subscription Agreement or other written agreement executed between you and LeanSuite, together with any Order Form issued under it;
• If no such signed agreement exists, the LeanSuite Terms of Service, available at https://theleansuite.com/legal/terms-of-service.

In the event of any conflict between these Terms and either of the above, the Platform agreement prevails with respect to the Platform.

2. Intellectual Property Rights

The Website and its entire contents, features, and functionality (including all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by LeanSuite, its licensors, or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website, and to view, download, and print materials we make publicly available (such as white papers, case studies, and datasheets), for the purpose of evaluating LeanSuite's products and services and for your own internal business or personal reference.

Except as expressly permitted above, you must not reproduce, distribute, modify, create derivative works of, publicly display, or republish any of the material on our Website, and you must not remove or alter any copyright, trademark, or other proprietary notices from copies you make.

3. Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates any applicable federal, provincial, local, or international law or regulation.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
• Use any manual or automated means to place an unreasonable or disproportionately large load on our infrastructure, or to circumvent any rate limit, access control, or security measure.
• Harvest or collect email addresses, phone numbers, or other contact information from the Website for the purpose of sending unsolicited commercial communications.
• Submit false, misleading, or third-party contact information through any form on the Website, or submit a mobile number you are not authorized to provide.
• Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm LeanSuite or users of the Website.

3.1. Automated Access

We welcome access by search engine crawlers, AI assistants, and other automated agents that identify themselves accurately and honour the directives in our robots.txt file. Any other automated access — including scraping, mirroring, or systematic copying of Website content — requires our prior written permission. We may block or rate-limit any automated agent that ignores robots.txt, misrepresents its identity, or degrades Website performance.

4. Trademarks

The LeanSuite name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of LeanSuite or its affiliates or licensors. You must not use such marks without our prior written permission. Any other names, logos, or trademarks of our clients or third parties that appear on the Website are the property of their respective owners and are used for identification purposes only.

5. Forms, Submissions, and Communications

5.1. Information You Submit

When you complete a form on the Website — including demonstration requests, contact forms, content downloads, and newsletter signups — you agree that the information you provide is accurate, current, and complete, and that you are authorized to provide it. We handle that information in accordance with our Privacy Policy.

5.2. Feedback

Any suggestions, comments, ideas, or other feedback you send us about the Website or our products is provided voluntarily and non-confidentially. We may use, reproduce, and exploit it for any purpose without obligation or compensation to you.

5.3. Email and Phone Communications

By submitting your contact details, you agree that we may contact you at the email address and phone number you provide in response to your enquiry. Marketing communications are sent only where you have given the consent required by applicable law, including Canada's Anti-Spam Legislation (CASL) and the U.S. CAN-SPAM Act, and every marketing email includes an unsubscribe link. Text message communications are governed by Section 6.

6. SMS and Text Messaging Terms

6.1. Program Description and Message Types

LeanSuite.com Corp. operates an SMS messaging program under the program name LeanSuite. By providing your mobile phone number and affirmatively consenting on a LeanSuite web form, during account setup, or in the course of a scheduled meeting, you agree to receive text messages from us.

Depending on the consent you have given, messages may include:

• Account and service notifications — login verification codes, password resets, security alerts, and system or maintenance notices relating to the Platform;
• Operational and workflow alerts — notifications tied to your use of the daily issue, Kaizen, audit, training and related modules, such as assignment notices, approval requests, and status changes;
• Meeting and demonstration coordination — appointment confirmations, reminders, and rescheduling for demos, onboarding sessions, and support calls;
• Customer care — replies from our team to questions you have submitted;
• Marketing and promotional messages — product updates, event invitations, and offers, sent only where you have separately consented to receive them.

Message frequency varies based on your activity and the consent you have provided. Consent to receive marketing text messages is not a condition of purchasing any goods or services from LeanSuite.

6.2. Opting Out

You can cancel the SMS service at any time. Simply reply STOP to any message you receive from us. After you send STOP, we will send a single confirmation message acknowledging your request, after which you will no longer receive SMS messages from us.

If you would like to rejoin, sign up again as you did originally, or reply START to the number you previously received messages from, and we will resume sending SMS messages to you.

You may also opt out by emailing support@theleansuite.com with the mobile number you wish to remove.

6.3. Help and Support

If you experience any issue with the messaging program, reply with the keyword HELP for assistance, or contact us directly at support@theleansuite.com or +1-616-433-6688.

6.4. Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, please contact your wireless provider.

6.5. Carrier Liability

Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless service provider and is outside of LeanSuite's control.

6.6. Supported Carriers and Devices

The messaging program is supported by major wireless carriers in the United States and Canada. Carrier support may change without notice, and messaging may not be available on all devices or in all locations.

6.7. Age Restriction

You must be at least eighteen (18) years of age to consent to receive text messages from LeanSuite. By providing your mobile number and opting in, you represent and warrant that you are 18 years of age or older and that you are the subscriber of the mobile number provided or are authorized by the subscriber to opt in on their behalf. If we learn that we have collected a mobile number from a person under 18, we will remove that number from our messaging program.

6.8. Changes to Your Mobile Number

You agree to notify LeanSuite promptly if your mobile number changes or is deactivated, so that we do not send messages to a number that has been reassigned to another person.

6.9. Privacy

Information you provide in connection with the SMS program is handled in accordance with our Privacy Policy, available at https://theleansuite.com/legal/privacy-policy. Mobile phone numbers and SMS consent are never sold, rented, or shared with third parties or affiliates for their own marketing purposes.

6.10. Compliance

LeanSuite's messaging program is operated in accordance with applicable industry standards and guidelines, including CTIA Messaging Principles and Best Practices, and with applicable law, including the U.S. Telephone Consumer Protection Act (TCPA) and Canada's Anti-Spam Legislation (CASL).

7. Third-Party Links and Services

The Website may contain links to other sites and resources provided by third parties, and may embed third-party services such as scheduling tools, video players, chat widgets, and analytics. These are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any third-party website linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for that website.

8. Product Information and No Offer

Descriptions of features, modules, capabilities, roadmap items, and pricing on the Website are provided for general information, may change without notice, and do not constitute an offer capable of acceptance. Any purchase is subject to a written Order Form or the LeanSuite Terms of Service. Customer results, metrics, and case studies presented on the Website reflect specific deployments and are not a guarantee of comparable outcomes.

9. Copyright Infringement

We respond to valid notices of alleged copyright infringement and terminate the accounts of repeat infringers in accordance with our Copyright and DMCA Policy, available at https://theleansuite.com/legal/copyright.

10. Availability and Termination of Access

We may modify, suspend, or discontinue the Website or any part of it at any time without notice. We do not warrant that the Website will be available at all times or free from interruption. We may terminate or restrict your access to the Website at our discretion, without notice, for any breach of these Terms.

11. Disclaimers and Limitation of Liability

Disclaimer of Warranties: YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LEANSUITE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL LEANSUITE, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, OR ANY CONTENT ON THE WEBSITE. THIS INCLUDES ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100.00).

Jurisdictional Note: SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES. TO THE EXTENT SUCH LAW APPLIES TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

12. Indemnification

You agree to defend, indemnify, and hold harmless LeanSuite, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website.

13. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision.

Informal Resolution: Before commencing arbitration, you agree to contact us at support@theleansuite.com with a written description of the dispute and to attempt in good faith to resolve it informally for at least thirty (30) days.

Arbitration: Any dispute arising from these Terms or the Website that is not resolved informally shall be resolved exclusively through final and binding arbitration in the City of Brampton, Ontario, in accordance with the rules of the ADR Institute of Canada, before a single arbitrator, conducted in English.

Class Action Waiver: Disputes will be resolved only on an individual basis. Neither party may bring a claim as a plaintiff or class member in any purported class, consolidated, or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of representative proceeding.

Exceptions: Either party may bring an individual claim in small claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights.

14. General Provisions

Entire Agreement: These Terms and our Privacy Policy constitute the sole and entire agreement between you and LeanSuite regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

Changes to Terms: We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them, and the "Last Updated" date above will reflect the most recent revision. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. Changes to the SMS terms in Section 6 that materially affect the messaging program will be communicated to enrolled recipients before taking effect.

Geographic Scope: The Website is operated from Canada. We make no representation that the Website or its content is appropriate or available for use in other locations. If you access the Website from outside Canada, you do so on your own initiative and are responsible for compliance with local law.

Severability: If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment: You may not assign these Terms. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

15. Contact Information

All feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: