Audit template in the LeanSuite app
Last reviewed
Customer order fulfilment audit checklist
Audit of orders from pick to dispatch.
The full question list
The 5 questions in the audit
Every question is answered Yes, No or N/A. Each No is flagged and asks for a photo and a comment, so the finding arrives with its evidence.
Process
- 1Orders are picked on time
- 2Packed correctly
- 3Shipped on schedule
Result
- 4Customer issues reviewed
- 5Audit signed
When to use it
- Once a week.
- An auditor or leader answers each question from what they see, hear and read in the area.
- Each record starts with: Order sample.
How it is scored
The template is built with points per answer and a pass mark of 80. In this library every audit is set to pass at 80 and every inspection at 90. Each submitted audit shows its score and pass or fail, and every No is flagged with its photo and comment.
Change the points or the pass mark after you clone it. How rules and scoring work.
Read and print
More in warehouse and logistics
- Order picking accuracy audit checklist7 questions
- Truck loading and unloading audit checklist12 questions
- Cross-dock process audit checklist6 questions
- Cycle count audit checklist9 questions
- Dock appointment and yard audit checklist6 questions
- Goods receiving audit checklist9 questions
Use this template in LeanSuite
It is ready in the Template Marketplace inside Lean Creator as “Customer Order Fulfilment Audit”. Clone it into your plant, change any question, then schedule it to a person, role or asset with reminders. Auditors complete it on a phone or tablet, with photo evidence where required.
Not on LeanSuite yet? On a 90-day pilot our team sets up your account and digitizes the forms and checklists you use today, this one included.