Scatter diagram
A scatter diagram plots pairs of measurements as points on two axes to show whether one variable changes with another, for example oven temperature against the number of defects. Points that cluster along a line or curve suggest a relationship, while a shapeless cloud suggests none. A pattern shows correlation, not cause, so a suspected cause still has to be confirmed with a test or at the gemba.
Related: Seven basic quality tools, Root cause analysis (RCA), Histogram
Scheduled maintenance
Scheduled maintenance decides when planned maintenance work will be done and who will do it, fitting jobs into production windows and technician availability. Planning answers what and how; scheduling answers when and by whom. The two terms are often used interchangeably, but they are separate steps, and a job should be planned before it is scheduled.
Related: Planned maintenance, Planned downtime, Preventive maintenance (PM)
The seven basic quality tools are a set of simple charts and methods for collecting and analyzing quality data: the check sheet, Pareto chart, cause-and-effect (fishbone) diagram, histogram, scatter diagram, control chart, and stratification. Kaoru Ishikawa promoted them in Japan so that front-line teams, not only specialists, could solve most everyday quality problems themselves. Some lists replace stratification with a flowchart.
Related: Check sheet, Pareto analysis, Fishbone diagram, Histogram, Scatter diagram, Statistical process control (SPC), Stratification, Quality circle
Shadow board
A shadow board is a board with the outline of each tool drawn or cut out where it hangs, so every tool has a fixed home and a missing one is noticed at once. It is a common Set in order tool in 5S and a simple example of visual management. Boards are kept at the point of use, and the outlines are often labeled with the tool name or size.
Related: 5S, Visual management, Red tagging
Single-minute exchange of die (SMED)
Single-minute exchange of die (SMED) is a method for cutting changeover time, the time from the last good part of one product to the first good part of the next. Its core idea is to separate internal work, which can only be done with the machine stopped, from external work that can be done while it runs, then move as much as possible to external and streamline both. The name reflects the goal of changeovers under ten minutes, a single-digit number of minutes.
Related: Just-in-time (JIT), Overall equipment effectiveness (OEE)
SIPOC diagram
A SIPOC diagram is a one-page, high-level map of a process that lists its suppliers, inputs, process steps, outputs, and customers in five columns. The process column is kept to a handful of main steps, so the team agrees on where the process starts and ends, and who it serves, before mapping it in detail. It is commonly used in the Define phase of DMAIC and at the start of improvement projects.
Related: DMAIC, Value stream mapping (VSM), Six Sigma
Six big losses
The six big losses are the main causes of lost productivity on equipment, grouped under the three OEE factors: equipment failures and setup and adjustments (availability), idling and minor stops and reduced speed (performance), and process defects and reduced yield at startup (quality). Naming losses this way tells a team where OEE is being lost and what kind of fix is needed.
Related: Overall equipment effectiveness (OEE), Micro-stops, Total productive maintenance (TPM)
Six Sigma
Six Sigma is a data-driven method for reducing variation and defects in a process, organized around the DMAIC cycle and statistical tools. The name refers to a process so well controlled that it produces no more than 3.4 defects per million opportunities. Lean Six Sigma combines it with lean’s focus on flow and waste, and practitioners are trained in levels called belts, such as Green Belt and Black Belt.
Related: DMAIC, Statistical process control (SPC), Process capability (Cp, Cpk)
Skills matrix
A skills matrix, also called a competency or training matrix, is a grid that shows each employee’s level of proficiency in each skill or task their area needs. It shows at a glance who is trained, who is in training, and where the team is thin, so leaders can plan training and cross-training. Most matrices use a simple scale, for example from not trained to able to train others.
Related: Cross-training, Job cover matrix
Spaghetti diagram
A spaghetti diagram is a drawing of the actual path a person, product, or document takes through a work area, traced as one continuous line on a floor layout. The tangle of lines makes wasted walking, transport, backtracking, and crossing flows visible, and the total distance can be measured. Teams draw one at the gemba before and after a layout change to show what it saved.
Related: 8 wastes of lean (DOWNTIME), Waste walk, Cellular manufacturing, Value stream mapping (VSM)
SQDCM
SQDCM stands for safety, quality, delivery, cost, and morale, the five categories many plants use to organize daily performance boards and tiered meetings. Each category has a few simple measures that are reviewed every shift or day against target, and misses are turned into actions. Some sites use SQDC without morale, or swap in people or environment.
Related: Tiered meetings, Visual management
Standard maintenance procedure (SMP)
A standard maintenance procedure (SMP) is a documented, step-by-step method for doing a specific maintenance task, such as replacing a bearing or calibrating a sensor, the same safe way every time. It usually lists the tools, parts, safety precautions including lockout points, and the checks that confirm the job was done right. SMPs turn experienced technicians’ know-how into a method others can learn and repeat.
Related: Standard operating procedure (SOP), Lockout/tagout (LOTO), Total productive maintenance (TPM)
Standard operating procedure (SOP)
A standard operating procedure (SOP) is a written, approved document that describes how to carry out a routine operation consistently and safely. It typically states the purpose, scope, responsibilities, required materials, and the steps in order, and it is kept under document control so only the current version is used. On the shop floor, SOPs are often backed by shorter work instructions at each station.
Related: Standard work, Digital work instructions
Standard work
Standard work is the current best known way to do a job, written down with three elements: takt time, the work sequence, and the standard in-process inventory needed to run it. It gives a stable baseline, so abnormalities stand out and improvements can be measured and locked in. Standard work is expected to change as the team finds better methods.
Related: Takt time, Standard operating procedure (SOP), Leader standard work, Standard work in process (SWIP)
Standard work in process (SWIP)
Standard work in process (SWIP) is the minimum number of parts that must be inside a process, at and between stations, for operators to follow their standard work sequence without waiting. It is one of the three elements of standard work, with takt time and the work sequence. A common estimate is the total cycle time of the steps ÷ takt time, plus any parts held for curing, cooling, or inspection; anything above the standard is excess inventory.
Related: Standard work, Work in process (WIP), Takt time, Cycle time
Statistical process control (SPC)
Statistical process control (SPC) is the use of statistics, mainly control charts, to monitor a process while it runs and tell normal variation from real change. A control chart plots measurements over time against a center line and control limits, usually set three standard deviations either side of the mean. Points outside the limits or non-random patterns signal a special cause to investigate, while variation inside them is common cause and can only be reduced by changing the process.
Related: Process capability (Cp, Cpk), Six Sigma, Measurement system analysis (MSA), Seven basic quality tools
Stratification
Stratification is the practice of splitting data into groups by its source, such as machine, shift, operator, supplier, or product, before analyzing it. A problem that looks spread evenly across a whole process often turns out to come mostly from one group once the data is separated. It is one of the seven basic quality tools and is usually applied to check sheet, Pareto, and scatter diagram data.
Related: Seven basic quality tools, Check sheet, Pareto analysis, 6Ms of production
Supermarket
In lean, a supermarket is a controlled store of parts placed between two processes that cannot be linked by continuous flow. The downstream process takes what it needs, and the upstream process makes only enough to replace what was taken, usually signaled by kanban. Each item has a fixed location and set minimum and maximum quantities, so the stock level is visible and capped.
Related: Pull system, Kanban, Mizusumashi (water spider)
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