Latest episodeEpisode 8 · October 26, 2026 · 8 min
Encore: Did We Put A Band Aid, Or Did We Actually Kill It?
An encore of one of the most-listened episodes of the show. Angad talks about what happens when problems get logged, bounced around and closed without ever getting to the root cause. He covers capturing every problem in one place, tags that get reassigned instead of resolved, why a one point lesson expires after 60 days, and what it takes to make a fix stick.
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Free on this site, picked for this episode.

1. Free poster · PDF and PNG
One-point lesson poster
What goes on a one-point lesson, and its three kinds: basic knowledge, improvement and problem case.
Get the poster2. Examples
One point lesson examples
20 one point lesson (OPL) examples sorted into basic knowledge, safety, problem case and improvement case, each with the mistake it heads off, the picture it uses and who it is for.
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