Non-conformance management that fixes the cause, not just the part: capture each NCR at the line and link it to a CAPA with root cause analysis.
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The Paper Chase
A defect logged on paper with no root cause fixed is just documented waste.
Disconnected Data
NCRs live in a spreadsheet and the CAPA in an email thread.
Repeat Failures
The root cause isn't fixed, so the same defect comes back next month.
Audit Panic
Scrambling for the paper trail to show an ISO auditor a defect was closed.
Instant Capture
Operators scan a QR code and flag the non-conformance with photos, straight from the floor.
Automated Routing
The NCR alerts Quality and Engineering at once, with no emails or phone calls.
Permanent Resolution
Systemic issues move straight into structured DMAIC or 8D projects, so the root cause gets fixed.
HOW IT WORKS
Issue Management captures and routes each non-conformance, Kaizen & Projects runs the CAPA, and Learning Management pushes the fix to every affected operator.
Issue Management
Capture, Contain & Route Instantly
An operator scans a QR code and flags the defect with photos.
Scan a QR code and the NCR form opens with machine, line and shift filled in
Severity-based routing: Critical NCRs auto-page Quality and Engineering in real time
Assign containment right away and track what's quarantined before root-cause analysis starts
Supplier defects auto-trigger a SCAR (Supplier Corrective Action Request) with photo evidence
Kaizen & Projects
Analyze, Solve & Validate
Systemic issues become a CAPA: a project type with its own approval steps, root cause sections and action plan.
Templates for 8D, 5-Why, Is/Is Not and full DMAIC, so nobody starts from a blank page
Escalation rules turn an NCR into a Kaizen project when your criteria are met
The AI RCA Agent drafts the 5 Whys, 4M1D and fishbone
COPQ tracker: log scrap, rework and expedite costs against each NCR
Time-stamped sign-off at each D-step builds the audit trail
Learning Management (LMS)
Push the Fix to Every Operator
The fix goes out as a required One-Point Lesson every affected operator acknowledges.
AI builds a One-Point Lesson (OPL) from before-and-after photos of the fix, with acknowledgement questions
Assign updated SOPs and OPLs to every operator on the affected lines in one click
Read-and-sign acknowledgment: the NCR can't close until the training is confirmed
If the same defect code comes back, the earlier NCR closures are flagged automatically
Quality Excellence
LeanSuite includes the standard problem-solving methods.
Structured Workflows
Guide teams through every step of an 8D, from containment to prevention.
Financial Validation
Track the cost of poor quality (COPQ) saved when the NCR closes, in dollars.
PROVEN IN THE FIELD
Each NCR keeps its containment, root cause, D-step sign-offs and cost in one time-stamped record, so a customer or registrar audit starts from the evidence.
SOC 2 Type 1 report
First module live in under a week
Unlimited users per facility
99.5% monthly uptime commitment
FAQs
An NCR records a product, process or material that doesn't meet its specification and how it was contained. Systemic NCRs lead to a corrective and preventive action (CAPA).
Operators raise the NCR as a tag with photos and routing rules send it to Quality. A systemic issue becomes a CAPA project with approvals, root cause analysis and an action plan.
Yes. Answer rules on an audit or checklist can raise a tag or start a CAPA automatically when an item fails.
The QA Matrix gives each defect an AA, A, B or C priority from where it was caught, its severity, cost and recurrence.
It doesn't have to. LeanSuite can act as the shop-floor execution layer next to your QMS.
Yes. Material non-conformances can trigger a Supplier Corrective Action Request (SCAR) with photos and a response deadline.
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