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SQCDP Tier Board

In one sentence

An SQCDP board is a daily management board with one panel per pillar, Safety, Quality, Cost, Delivery and People, each showing whether every day of the month met its target, so a tier meeting can see the month's pattern and act on today's red.

An SQCDP board is the daily tier-meeting board: one panel per pillar (Safety, Quality, Cost, Delivery, People), each with a calendar that shows green or red for every day of the month, the KPIs behind the colour and the actions that came out of a red. This Lean Studio board builds the calendars from the Safety, Quality, Delivery and Cost heatmap widgets, each a circular day-by-day calendar with the pillar letter in the centre, and a Scorecard.

Free to use: print it, copy it and edit it for your team. Enter your name and work email once to download.

See it in actionStart a 90-day pilot
Five heatmap wheels for safety, quality, cost, delivery and people, each a ring of the month's days coloured green or red with the pillar letter in the middle, the KPI's value and date under it, with a recordable on day 11 and three late-delivery days. Sample data.

When to use it

When to use the SQCDP Tier Board

  • For a tier 1 huddle at the start of every shift, standing in front of the board for ten minutes.
  • When a line has a paper board and the numbers on it are a shift old.
  • To give a tier 2 or tier 3 meeting the same picture as the line, without re-copying it.
  • When reds are discussed but not turned into actions with owners.

What is on the board

  1. 1

    Safety, Quality, Cost, Delivery, People

    One heatmap wheel per pillar: a ring divided into the days of the month, each day green when the linked KPI met its target and red when it missed, with the pillar letter in the centre and the current value and its change shown below.

  2. 2

    KPIs against target

    A Scorecard with this week's or this month's numbers next to their targets.

  3. 3

    Actions

    Stickies for the actions raised from reds, with an owner and a date.

  4. 4

    Notes for the next shift

    What the next huddle needs to know.

Page 1 of the printable SQCDP month calendarsFive rings of days 1 to 31 with the letters S, Q, C, D and P in the middle, each with lines for KPI, target, red when and owner, a green and red key, and a weekly scorecard table.
S, Q, C, D, P day ringsKPI, target, red rule per pillarWeekly scorecardActions and issues logEscalation to tier 2Sample month from the boardExcel month tracker

Free template

Printable SQCDP month calendars

The five pillars as rings of days 1 to 31 with the letter in the middle, as on the board's heatmap widgets, each with its KPI, target, rule for red and owner, and a weekly scorecard. Page 2 is the tier meeting's actions and issues log with the board's sample month. The Excel tracker turns each day's G, R or number against target into green and red days and % green per pillar.

Free to use: print it, copy it and edit it for your team. Enter your name and work email once to download.

Running it

How to run an SQCDP Tier Board session

  1. 1

    Fix the rules before the first huddle: what makes each pillar red today, written on the board. Any recordable for Safety, a customer complaint or scrap over the limit for Quality, a missed shipment for Delivery.

  2. 2

    Same time, same place, every shift, standing, 10 to 15 minutes. The team leader runs it, the team attends, the supervisor listens.

  3. 3

    Colour yesterday's day on each wheel first, then read the scorecard: which KPIs are off target this week.

  4. 4

    For each red, ask what happened and what we do today. If the team can fix it, it becomes an action sticky with a name and a date. If not, it is escalated to tier 2.

  5. 5

    Review yesterday's actions before adding today's. Closed ones come off; late ones get a decision.

  6. 6

    Read the month, not just the day: three reds on Delivery in two weeks is a pattern that deserves a 3C row or an A3, not three separate actions.

  7. 7

    Good output: every red day has an action or an escalation against it, the huddle finishes in 15 minutes, and the wheels show the month's shape at a glance.

Worked example · sample data

Worked example

The sample board shows fourteen days on each of the five pillar wheels. Safety is green every day except day 11, a recordable that the huddle escalated to tier 2 the same morning with an investigation owner. Quality went red on day 3 and amber on day 8. Cost was amber on day 5 and red on day 13. Delivery is where the pattern is: red on days 2 and 3, then again on day 10, three missed shipments in two weeks. People is green throughout. Read day by day, each Delivery red had its own explanation and its own action. Read as a month on the wheel, three reds in ten days looked like one cause, so the team leader created a tag from the Delivery widget for the third miss, opened a 3C row for late Monday pick lists and asked planning to the next huddle.

The board shown at the top of this page, read through. Invented data, not a customer.

The 14 days, pillar by pillar

  1. Line 2 safety · Recordablesone red
  2. Line 2 quality · First pass yieldone red, one amber
  3. Line 2 cost · Scrap costone red, one amber
  4. Line 2 delivery · On-time deliverythree reds
  5. Line 2 people · Attendancegreen throughout

met the target amber missedDay 1 on the left, day 14 on the right.

The five pillar wheels read as strips of 14 days. safety: one red day (day 11); quality: one red day and one amber day (day 3); cost: one red day and one amber day (day 13); delivery: three red days (day 2, 3, 10); people: no red days.

The wheels at the top of the page, unrolled: one square per day, left to right. Read a row across and the pattern shows: delivery has three reds in 14 days, which is the pattern the huddle acted on. The other pillars' reds stand alone.

What happens to a red

  1. 1Rule

    The day goes red

    By the rule written on the board: a recordable for Safety, a complaint or scrap over the limit for Quality, a missed shipment for Delivery.
  2. 2Huddle

    What happened, and what do we do today?

    Asked for each red, standing at the board, inside the 10 to 15 minutes.
  3. 3Today

    Action sticky, or escalate

    If the team can fix it: a sticky with a name and a date. If not: escalated to tier 2. Safety, day 11: escalated the same morning with an investigation owner.
  4. 4The month

    Read the pattern

    Three reds in two weeks is one cause, not three actions. Delivery, days 2, 3 and 10: a tag from the widget, a 3C row for late Monday pick lists, planning at the next huddle.

A red day goes through four steps: the written rule makes it red; the huddle asks what happened and what we do today; the team either writes an action sticky with a name and a date or escalates to tier 2; and the month is read for a pattern, which gets a 3C row or an A3. On the sample board the safety red on day 11 was escalated to tier 2 the same morning, and the three delivery reds became a tag and a 3C row.

The two reds from the sample board, traced: the day 11 recordable left the huddle as an escalation, and the third delivery miss, read with the two before it, left as a 3C row rather than a third separate action.

Common mistakes

  • Colouring by feel. If the rule for red is not written down, the board is green when the mood is good.
  • A huddle that solves problems. Fifteen minutes is for seeing, deciding and assigning; the solving happens after.
  • Reds with no action and no escalation. The board then records failure without doing anything about it.
  • Numbers copied from a report a shift late. Enter the day's value at the board.
  • Only the leader talks. Each pillar can have an operator owner who reports it.
  • Never reading the month. The wheel's job is the pattern.

How it works in Lean Studio

  1. 1
    Start from the SQCDP Tier Board template: the four pillar heatmap wheels, a Custom Heatmap for People, and a Scorecard laid out for one screen.
  2. 2
    Enter each day's result in the huddle; the day's segment on the wheel colours green or red from the linked KPI's target against actual, and the scorecard compares the numbers with their targets.
  3. 3
    On a red day, create a tag straight from the widget so the issue gets an owner; add a sticky per action under the pillar with the owner's name, and clear it when the action closes.
  4. 4
    Save the finished board to My templates so the next team starts from your version.

Lean Studio boards are drawn with stickies, text, shapes (rectangle, rounded rectangle, ellipse, diamond), arrows and charts, and any board can carry the 15 data widgets, from a scorecard to a kanban. See all widgets and boards.

Also in LeanSuite

Where it goes next in LeanSuite

LeanSuite runs tiered meetings on Lean Studio boards: each huddle enters its KPIs, assigns actions and escalates problems on one live screen.

  • Tiered meetings run on this board: enter the day's KPI values in the huddle, assign action owners, and escalate an item to the tier 2 board with its notes and history; the reply comes back down. Tiered Meetings

  • A red day becomes an issue with an owner and a due date: create a tag from the widget, and Daily Issue Management tracks it to closure and escalates it between tiers. Daily Issue Management

  • The KPIs behind the colours are defined once in the KPI builder with targets and RAG ranges, and department KPIs roll up to the plant through KPI trees. KPI Dashboards

  • A pattern that repeats becomes a Kaizen or A3 project in one click, with the link kept. Kaizen & Projects

See Tiered Meetings

Open this board in LeanSuite

SQCDP Tier Board is one of the 30 ready-made boards in Lean Studio, LeanSuite's whiteboard. Try the interactive demo in your browser with sample data, or pilot LeanSuite on your own lines for 90 days, with the setup done by our team.

See it in actionStart a 90-day pilot
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In the lean glossary

FAQ

SQCDP Tier Board: common questions

  1. Safety, Quality, Cost, Delivery and People, the five pillars most plants review every day. Some boards use SQDCM, with Morale in place of People, or add E for Environment.

  2. A rule the team agrees in advance and writes on the board: any recordable incident for Safety, a customer complaint or a scrap rate over the limit for Quality, a missed shipment for Delivery. The rule matters more than the colour.

  3. The SQCDP board is built around the five pillars and their day-by-day calendars. The Daily Huddle Board is built around the meeting: attendance, KPIs, yesterday's wins and today's plan. Many teams use the huddle board at tier 1 and SQCDP at tier 2.

  4. It is escalated to the next tier. In LeanSuite, tiered meetings run on Lean Studio boards, and an item can be escalated to the next tier's board with its notes and history.

  5. Each pillar's widget is a circular calendar: the ring is divided into the days of the month, each coloured green when the linked KPI met its target that day and red when it missed, with the pillar letter in the centre and the current value and its change shown below. A tag can be created straight from the widget when a day is red.

  6. The SQCDP board is daily and looks at yesterday: did each pillar meet its target. The bowling chart is monthly and looks at the year's plan: is each hoshin KPI on track. The tier board surfaces the problems; the bowling chart tracks the strategy.

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