Getting Operators to Report Problems and Ideas: How to Implement a Suggestion Program
A suggestion box emptied once a week loses people's ideas before anyone answers them. Angad Singh, Co-Founder of LeanSuite, on running a suggestion program operators keep using: a two-question form, an answer with a reason every time, ideas routed to the person who can act, and a close eye on the gap between ideas in and ideas answered.
What You'll Learn
Why suggestion boxes lose people's ideas
How to keep the form to the problem and the solution
How to tell an improvement idea from a problem tag or a complaint
Why every answer needs a reason, even "not now"
How to send each idea to the person who can act on it
How to measure the program by the gap between ideas in and ideas answered
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