E-Book
Walking the Gemba: A Practical Step-by-Step Guide for Leaders
A practical guide to gemba walks for leaders at every level: how to prepare a focus, go where the work happens, observe and ask why, listen to the people doing the job, and follow up so the walk leads to action.
What You'll Learn
What a gemba walk is and why leaders do it
Five steps from preparation to follow-up
How to ask why without turning the walk into an inspection
How long and how often to walk
How to record findings so each one gets an owner
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