- Overprocessing
- Fabrication
Dropping checks the customer never asked for
A bracket shop measured 11 dimensions on every part at final inspection. The customer's drawing marks 3 of them as critical. The quality engineer went through the drawing with the customer's buyer, kept the 3 critical dimensions on every part and moved the full 11 to the first and last piece of each lot.
- Before:
- About 4 minutes of checking per bracket, and a queue at the inspection bench most afternoons.
- After:
- About 70 seconds per bracket. No complaint on the 8 dropped dimensions in the six months that followed.
- What it took:
- One drawing review with the customer and a revised inspection sheet.

