Quality poster
Updated · Free to print and share
Defect escalation poster (red tag and stop the line)
When someone finds a defect, the first few minutes decide whether it stays at one part or reaches the customer. This poster sets out what to do: stop, red-tag and contain the suspect parts, escalate, record and restart only when it is safe to. An escalation ladder with blank times lets each site write in how long a problem can stay at each level before it goes up.
Download the poster
The PNG is free to download now. The print-ready vector PDFs open after a short form, once.
Free to print and share with your team. Enter your name and work email once to download.
The words on the poster
Found a defect?
Stop it here. Don't let it reach the customer.
- Stop Stop the station if you are allowed to. Call your team leader.
- Contain Red-tag the part and quarantine it. Check the parts before it.
- Escalate Use the ladder. Don't wait to be asked.
- Record What, where, when and how many.
- Restart Only when the cause is contained and the first part is good.
Escalation ladder
- Team leader Straight away
- Supervisor Not solved in ____ min
- Quality and engineering Not solved in ____ min
- Plant manager Not solved in ____ min
- Not sure? Tag it and ask. Never pass on a part you are unsure about.
On the floor
How to use it
- 1
Agree the escalation times with production, quality and engineering, then write them in.
- 2
Post it at every station and at the quarantine or red-tag area.
- 3
Check at the huddle: did yesterday's problems go up the ladder on time?
- 4
Pair it with the free escalation matrix, quality alert and NCR templates.
Which size to print
- 24 x 36 in or A2: a main wall or team board, read from a few metres away.
- 18 x 24 in or A3: a station or notice board. The A3 file also fits 11 x 17 in paper.
- Letter or A4: a clipboard, binder or handout, on any office printer.
Every PDF is vector, so it stays sharp at full size. Nothing runs to the edge of the page, so no bleed is needed.
Templates, decks and guides to go with it
- Escalation matrix templateWho is called for each type of issue and after how long, with severity rules, contacts and an escalation log.
- Quality alert formA quality alert to post at the line, a sign-off sheet for every shift, and a log of open, expired and closed alerts.
- Non-conformance report (NCR) formA two-page NCR from the requirement against what was found to disposition and closure, and an Excel NCR log.
- Andon response logEvery andon call with response and fix times, flags against your targets, and counts by type and station.
- Topic: Quality managementEvery guide we have on the subject, sorted.
A poster reminds. A routine makes it stick.
See how plants run their audits, improvements and follow-ups in LeanSuite, on a call built around your own problem.
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