Free training deck
Updated · About 45 minutes
Quality management system (QMS) training presentation
A quality management system (QMS) is the set of policies, processes, responsibilities and records a company uses to meet customer and legal requirements and to keep improving. This free deck introduces it in about 45 minutes. Its 18 editable slides cover what a QMS is, the seven quality management principles, the structure of ISO 9001:2015 in clauses 4 to 10, procedures versus records, quality policy and objectives, controlling the work, correction versus corrective action, internal audits and management review, what it means for people on the floor, an illustrative example, the common mistakes, a record-trail activity and four check questions with answers. Every slide has speaker notes.
Free to use: print it, copy it and edit it for your team. Enter your name and work email once to download.
The title Quality management system, how it works, on a navy background with the LeanSuite logo.A look inside
What is in the 18 slides
For new joiners, operators, team leaders, supervisors, quality and operations staff. Widescreen, in plain language, with speaker notes on every slide.
Slide 5: The structure of ISO 9001:2015 
Slide 13: Example: a failed torque check 
Slide 15: Try it: follow one record
- 1Quality management system (QMS): how it worksCover
- 2AgendaWhat a QMS is and the seven principles · The structure of ISO 9001 · Procedures, records and controlling the work · Nonconformity, corrective action and audits · Example, mistakes, activity and check questions
- 3What a quality management system isA QMS is how a company plans, does, checks and improves its work so customers get what they were promised.
- 4The seven quality management principlesISO's quality management principles are the ideas the standard is built on.
- 5The structure of ISO 9001:2015Clauses 4 to 10 hold the requirements. They follow plan, do, check, act.
- 6Procedures and recordsISO 9001 calls both 'documented information' (clause 7.5), and both must be controlled.
- 7Policy, objectives and who owns themTop management sets a quality policy that fits the business, and makes sure it is communicated and understood (clause 5.2).
- 8Controlling the work (clause 8)Understand the customer's requirements before accepting the order (clause 8.2).
- 9Correction and corrective actionFixing the product and fixing the cause are two different jobs.
- 10The corrective action loopClause 10.2 sets out the sequence for a nonconformity.
- 11Internal audits and management reviewAn internal audit (clause 9.2) is planned, and done by trained people who do not audit their own work.
- 12What this means for people on the floorWork to the current controlled version. If it is wrong or missing, say so.
- 13Example: a failed torque checkAn illustrative example of the loop from finding to closure. Your own procedures will differ.
- 14Common mistakesWriting procedures for the auditor instead of the people who do the work.
- 15Try it: follow one recordA 15-minute team activity
- 16Check your understanding4 check questions
- 17AnswersThe answers, to discuss
- 18Key points and next stepsNext: follow one record trail in your own area.
The 45-minute session, slide by slide
- Slides, about: 30 minutes
- Activity (slide 15): 15 minutes
Present · 14 slides
- 1Quality management system (QMS): how it works
- 2Agenda
- 3What a quality management system is
- 4The seven quality management principles
- 5The structure of ISO 9001:2015
- 6Procedures and records
- 7Policy, objectives and who owns them
- 8Controlling the work (clause 8)
- 9Correction and corrective action
- 10The corrective action loop
- 11Internal audits and management review
- 12What this means for people on the floor
- 13Example: a failed torque check
- 14Common mistakes
Do the activity · 1 slide
- 15Try it: follow one record
Check and follow up · 3 slides
- 16Check your understanding
- 17Answers
- 18Key points and next steps
About 30 minutes of slides and 15 minutes of activity. Present: slides 1 to 14 (Quality management system (QMS): how it works; Agenda; What a quality management system is; The seven quality management principles; The structure of ISO 9001:2015; Procedures and records; Policy, objectives and who owns them; Controlling the work (clause 8); Correction and corrective action; The corrective action loop; Internal audits and management review; What this means for people on the floor; Example: a failed torque check; Common mistakes). Do the activity: slide 15 (Try it: follow one record). Check and follow up: slides 16 to 18 (Check your understanding; Answers; Key points and next steps).
How to run it
Running the session
- 1
Prepare
Read the speaker notes once and swap the illustrative example for one from your own area if you have it. Print the PDF if people like a handout.
- 2
Present
The slides take about 30 minutes. Every slide has notes, so you can talk from them rather than read the slide.
- 3
Do the activity
Pick one finished batch or order and ask for its records. The activity slide takes the team through it step by step; allow 15 minutes.
- 4
Check and follow up
Ask the check questions before showing the answers, then agree one next step with an owner and a date before people leave.
The check questions
- 1. What is the difference between a procedure and a record?
- A procedure says how the work is to be done. A record is proof that it was done and of what was found.
- 2. Why is fixing the defective parts not enough?
- That is correction. Corrective action finds the root cause, changes the process so it does not recur and checks that the change worked.
- 3. Which clauses of ISO 9001:2015 hold the requirements?
- Clauses 4 to 10: context, leadership, planning, support, operation, performance evaluation and improvement.
- 4. Who should audit a process?
- A trained person who is not responsible for that process, so the audit is objective.
Templates and guides to go with it
- ISO 9001 internal audit checklist (production area)46 audit questions for the production floor in 11 processes, each with its ISO 9001:2015 clause, what evidence to look for and the sample to take, plus five defined grades, a findings log, a finding report and a summary by clause.
- Non-conformance report (NCR) formA two-page NCR from the requirement against what was found to disposition and closure, and an Excel NCR log.
- Corrective action request (CAPA) formOne problem from containment to proof the fix worked, with occurrence and escape causes and a closure check that tells you when it can close.
- ISO 9001 management review kitA 90-minute agenda, data sheet, minutes and action log for the clause 9.3 review, with an Excel planner that flags the next review due.
- Topic: Quality managementEvery guide we have on the subject, sorted.
Read more
- ISO 9001 in plain language: what each clause asks for and what an auditor looks at
- CAPA: corrective and preventive action, meaning, process and a worked example
- ISO 9001:2026: what changed, the transition dates, and what a plant should do now
- Total quality management (TQM): definition, the 8 principles, and TQM vs Six Sigma and ISO 9001
FAQ
Quality management system (QMS) training presentation: common questions
Quality management system. It is the policies, processes, responsibilities and records a company uses to meet customer and legal requirements and to keep improving.
About 45 minutes: roughly 25 minutes of slides, a 15-minute record-trail activity and the check questions.
No. It is an introduction to what a QMS is and how ISO 9001 is organized. Certification needs a system built to the standard and an audit by an accredited certification body, so use this deck alongside the standard and your own procedures, not instead of them.
The clause numbers are from ISO 9001:2015. The 2026 revision is a targeted update of that text, so check the standard and ask your certification body how your transition will run.
Yes. The PowerPoint file is fully editable, including the speaker notes. Many teams replace the illustrative example with a nonconformity from their own plant and add their own procedure names.
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