Quality poster
Updated · Free to print and share
Internal audit steps poster
An internal audit checks a process or system against its requirements, using evidence. ISO 19011 describes how: plan the audit with clear scope and criteria, open it with the area, collect evidence by looking, asking and reading records, compare the evidence with the criteria to make findings, close by agreeing them, then follow up the actions. This poster sets out the six steps, the four sources of evidence and what every finding needs.
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Six steps from plan to follow up, four sources of evidence and a band on what a finding needs.The words on the poster
How an internal audit works
Compare what you find with what is required, and prove it.
- Plan Scope, criteria, auditors.
- Open Tell the area scope and timing.
- Collect evidence Look, ask, check records.
- Write findings Evidence against the criteria.
- Close Agree findings with the area.
- Follow up Owners, dates, proof it worked.
Four sources of evidence
- Documents Procedures, drawings.
- Records Check sheets, logs, forms.
- Interviews Ask the people doing it.
- Observation Watch the work being done.
- A finding needs evidence: what you saw, where, and the requirement it meets or misses.
After ISO 19011:2018, Guidelines for auditing management systems.
On the floor
How to use it
Putting the Internal audit steps poster to work
- 1
Put it in the room where auditors prepare and in the quality office.
- 2
Use it to train new internal auditors before their first audit.
- 3
Check each written finding has evidence, a place and a requirement.
- 4
Pair it with the free internal audit checklist and audit schedule.
Which size to print
- 24 x 36 in or A2: a main wall or team board, read from a few metres away.
- 18 x 24 in or A3: a station or notice board. The A3 file also fits 11 x 17 in paper.
- Letter or A4: a clipboard, binder or handout, on any office printer.
Every PDF is vector, so it stays sharp at full size. Nothing runs to the edge of the page, so no bleed is needed.
Sources and notes
- ISO 19011:2018 Guidelines for auditing management systems: audit evidence, audit findings and the conduct of an audit.
Templates, decks and guides to go with it
- ISO 9001 internal audit checklist (production area)46 audit questions for the production floor in 11 processes, each with its ISO 9001:2015 clause, what evidence to look for and the sample to take, plus five defined grades, a findings log, a finding report and a summary by clause.
- Internal audit schedule templateA year of internal audits planned by risk: the programme, the register, the auditors and the findings.
- CAPA log templateAn Excel CAPA tracker with status, days open, late flags and counts by source, plus a printable log and monthly review.
- Topic: Quality managementEvery guide we have on the subject, sorted.
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