Quality poster
Updated · Free to print and share
Reactive, preventive, proactive poster
Every problem can be handled at three levels. Reactive: fix it where it happened. Preventive: read the lesson across to similar machines, lines and products that have not had the problem yet. Proactive: feed it into the design of the next product or line so the problem cannot start there. A problem is only fully closed after all three. This poster shows the three levels with one leaking hose followed through.
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Three panels with a leaking hose fixed on one line, checked on the others, and designed out of the next line.The words on the poster
Reactive, preventive, proactive
Fix it here. Check it everywhere like it. Design it out of the next one.
- Here Reactive: it happened here. Fix it. A real problem, its cost and how often. Example: a hose leaks on line A.
- There Preventive: it could happen there. Check it. Read across to similar machines and lines. Example: check lines B and C.
- Next Proactive: it can't happen next time. Feed it into new designs and launches. Example: new hose spec for the next line.
- Closed means read across and built into the next design.
On the floor
How to use it
Putting the Reactive, preventive, proactive poster to work
- 1
Hang it by the board where corrective actions are closed.
- 2
Before closing a problem, ask the three questions on the poster.
- 3
Use it to sort an improvement program's projects: how many are only reactive?
- 4
Pair it with the free yokoten tracker and CAPA log.
Which size to print
- 24 x 36 in or A2: a main wall or team board, read from a few metres away.
- 18 x 24 in or A3: a station or notice board. The A3 file also fits 11 x 17 in paper.
- Letter or A4: a clipboard, binder or handout, on any office printer.
Every PDF is vector, so it stays sharp at full size. Nothing runs to the edge of the page, so no bleed is needed.
Templates, decks and guides to go with it
- Yokoten tracker (horizontal deployment)Copy a proven improvement line by line: the source result, each candidate's own before and after, its share of the source's improvement and the standard updated.
- CAPA log templateAn Excel CAPA tracker with status, days open, late flags and counts by source, plus a printable log and monthly review.
- Corrective action request (CAPA) formOne problem from containment to proof the fix worked, with occurrence and escape causes and a closure check that tells you when it can close.
- Topic: Kaizen and continuous improvementEvery guide we have on the subject, sorted.
- Topic: Quality managementEvery guide we have on the subject, sorted.
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A poster reminds. A routine makes it stick.
See how plants run their audits, improvements and follow-ups in LeanSuite, on a call built around your own problem.
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