Free training deck
Updated · About 50 minutes
8D problem solving training presentation
8D, the eight disciplines, is a team method for solving a serious or repeat problem so that it stays solved. This free deck teaches it to a team in about 50 minutes. Its 20 editable slides cover what 8D is and when to use it, D0 to D8 one at a time, the root cause and the escape point, proving a fix before launch, preventing recurrence, the tools used inside an 8D, an illustrative worked example, what a customer expects and the common mistakes. They include a 25-minute exercise that checks a past complaint against D0 to D8 and four check questions with answers. Every slide has speaker notes.
Free to use: print it, copy it and edit it for your team. Enter your name and work email once to download.
The title 8D problem solving, D0 to D8, from containment to prevention, on a navy background with the LeanSuite logo.A look inside
What is in the 20 slides
For quality engineers, supervisors, production and supplier quality staff, and anyone who sits on an 8D team. Widescreen, in plain language, with speaker notes on every slide.
Slide 5: The eight disciplines, D1 to D8 
Slide 13: Example: a missed weld on a bracket 
Slide 17: Try it: check a past complaint against D0 to D8
- 18D problem solving: D0 to D8, from containment to preventionCover
- 2AgendaWhat 8D is and when to use it · D0 to D3: plan, team, describe and contain · D4: the occurrence cause and the escape point · D5 to D8: fix, prevent and close · An example, the tools, mistakes, an exercise and check questions
- 3What 8D is8D is a team method for solving a problem so it stays solved. D0 plans the work and D1 to D8 are the disciplines.
- 4When to use 8DUse 8D for problems that justify a team. Use a quick fix or a single 5 Whys for the rest.
- 5The eight disciplines, D1 to D8Form the team, Describe the problem, Contain it, Find the root cause, Choose actions, Implement, Prevent recurrence, Recognize the team
- 6D0 and D1: plan and form the teamD0 decides whether you need a full 8D. D1 puts the right people on it.
- 7D2: describe the problemSay exactly what is wrong, in numbers, in the customer's words and in your own measurements.
- 8D3: contain itContainment protects the customer while you look for the cause. It is temporary and it costs money.
- 9D4: two causes to findGlobal 8D asks for the occurrence cause and the escape point.
- 10D5 and D6: choose, prove and implementA fix is chosen only after you show it will work.
- 11D7: prevent recurrenceAsk what in the system allowed this, then change it everywhere it applies.
- 12D8: close and recognize the teamAn 8D ends with a decision and a thank-you.
- 13Example: a missed weld on a bracketIllustrative plant, customer and numbers.
- 14Tools you use inside an 8D8D is the frame. These tools do the work inside it.
- 15What the customer expectsCustomers set their own rules, so read them first.
- 16Common mistakesSkipping D3, or letting containment stop before the fix is proved.
- 17Try it: check a past complaint against D0 to D8A 25-minute team activity
- 18Check your understanding4 check questions
- 19AnswersThe answers, to discuss
- 20Key points and next stepsNext: review one old complaint against D0 to D8 and close the gap.
The 50-minute session, slide by slide
- Slides, about: 25 minutes
- Activity (slide 17): 25 minutes
Present · 16 slides
- 18D problem solving: D0 to D8, from containment to prevention
- 2Agenda
- 3What 8D is
- 4When to use 8D
- 5The eight disciplines, D1 to D8
- 6D0 and D1: plan and form the team
- 7D2: describe the problem
- 8D3: contain it
- 9D4: two causes to find
- 10D5 and D6: choose, prove and implement
- 11D7: prevent recurrence
- 12D8: close and recognize the team
- 13Example: a missed weld on a bracket
- 14Tools you use inside an 8D
- 15What the customer expects
- 16Common mistakes
Do the activity · 1 slide
- 17Try it: check a past complaint against D0 to D8
Check and follow up · 3 slides
- 18Check your understanding
- 19Answers
- 20Key points and next steps
About 25 minutes of slides and 25 minutes of activity. Present: slides 1 to 16 (8D problem solving: D0 to D8, from containment to prevention; Agenda; What 8D is; When to use 8D; The eight disciplines, D1 to D8; D0 and D1: plan and form the team; D2: describe the problem; D3: contain it; D4: two causes to find; D5 and D6: choose, prove and implement; D7: prevent recurrence; D8: close and recognize the team; Example: a missed weld on a bracket; Tools you use inside an 8D; What the customer expects; Common mistakes). Do the activity: slide 17 (Try it: check a past complaint against D0 to D8). Check and follow up: slides 18 to 20 (Check your understanding; Answers; Key points and next steps).
How to run it
Running the session
- 1
Prepare
Read the speaker notes once and swap the illustrative example for one from your own area if you have it. Print the PDF if people like a handout.
- 2
Present
The slides take about 25 minutes. Every slide has notes, so you can talk from them rather than read the slide.
- 3
Do the activity
Pick a customer or supplier complaint closed in the last year and gather its file. The activity slide takes the team through it step by step; allow 25 minutes.
- 4
Check and follow up
Ask the check questions before showing the answers, then agree one next step with an owner and a date before people leave.
The check questions
- 1. What is the purpose of D3?
- Containment: protect the customer while the cause is found, by finding, sorting and holding suspect product everywhere it can be.
- 2. What is an escape point?
- The earliest control point after the root cause that should have detected the problem and did not.
- 3. Why is 'retrain the operator' a weak corrective action?
- It blames a person and leaves the process the same. Change the process or the standard so the error is prevented or caught.
- 4. When do you remove containment?
- After the permanent fix has been implemented and validated with data, not when the report is sent.
Templates and guides to go with it
- 8D report templateD0 to D8 with targets, containment counts, occurrence, escape and systemic causes, verified actions and a worked example.
- Corrective action request (CAPA) formOne problem from containment to proof the fix worked, with occurrence and escape causes and a closure check that tells you when it can close.
- Is / is not analysis templateWhat, where, when and extent with is, is not, distinctions and changes, then each possible cause tested against every pair and ranked.
- Supplier corrective action request (SCAR) formA SCAR from the problem and containment asked for to the supplier's 8D-style response, verification and closure, with a filled-in example.
- Topic: Root cause analysis and problem solvingEvery guide we have on the subject, sorted.
- Topic: Quality managementEvery guide we have on the subject, sorted.
Read more
- 8D Problem Solving: The Eight Disciplines
- Root cause analysis: which tool, in what order, worked through
- CAPA: corrective and preventive action, and where an 8D fits
- Problem solving methods compared: A3, 8D, DMAIC, PDCA and the rest
- 5 Whys training deck: the method behind D4
- Non-conformance management in LeanSuite: containment assigned and tracked before root cause analysis, and an 8D template with a sign-off at each D-step
Terms in this deck
After the session
Put it on the wall
Free printable poster on the same subject, so the team sees it every day: a PNG to download now, and print-ready PDFs from Letter to 24 x 36 in.
FAQ
8D problem solving training presentation: common questions
A team method for solving a serious or repeat problem so that it stays solved. It has eight disciplines, D1 to D8, and many versions add a D0 to plan the work. The record of it is the 8D report, which customers often ask suppliers for after a complaint.
D1 form the team, D2 describe the problem, D3 contain it, D4 find the root cause, D5 choose and prove the permanent actions, D6 implement and validate them, D7 prevent recurrence and D8 recognize the team. D0 comes first, to plan the work and take any emergency action.
The earliest control point after the root cause that should have detected the problem and did not. Global 8D asks the team to find it at D4 and fix it, so the next problem does not slip through the same gap.
About 50 minutes: roughly 25 minutes of slides, a 25-minute exercise that checks a past complaint against D0 to D8 and the check questions.
8D is a team method with containment and a formal report, usually for customer complaints, supplier issues and serious repeats. An A3 is one page owned by one person and coached by a leader, and suits internal problems and proposals.
Yes. The PowerPoint file is fully editable, including the speaker notes. Many teams replace the missed weld example with a complaint from their own plant.
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