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Supplier scorecard
A supplier scorecard is a monthly report card for each supplier that puts quality, delivery and responsiveness into numbers both sides agree on, so supplier reviews start from data instead of impressions. The usual measures are PPM (parts rejected per million received), on-time delivery percentage, how quickly the supplier answers a supplier corrective action request (SCAR) and how many SCARs are still open. Each measure is turned into points against a target, and the points are weighted and added into one score with a rating. Page 1 of this template is a year for one supplier: the month's parts received and rejected, PPM, deliveries and on-time percentage, SCARs issued and open, average days to respond, points per measure, score and rating. Page 2 explains how points are worked out, has a targets and weights table with example values, a worked example and a chart to plot the score. The Excel version keeps the targets and weights on a settings sheet, scores every supplier every month, leaves a measure out of the score in a month with no data, and has a twelve-month card per supplier with charts and a ranking of all suppliers for one month.
Free to use: print it, copy it and edit it for your team. Enter your name and work email once to download.
Fields for supplier, code, commodity, year, buyer and quality engineer, and a table with a row per month for parts received and rejected, PPM, deliveries, on-time %, SCARs, response days, points per measure, score and an A, B or C rating.PPMOn-time delivery %SCAR response daysOpen SCARsPoints per measureWeighted score and ratingTwelve-month trend
When to use it
When to use a supplier scorecard
- For monthly or quarterly reviews with your main suppliers.
- When deciding which suppliers get new business and which need development.
- To show a supplier, with data, why they are on a watch list.
- To see whether a supplier's corrective actions are working over time.
How to fill it in
- 1
Choose the measures
PPM, on-time delivery, SCAR response time and open SCARs are a common start. Agree how each is counted, such as the on-time window.
- 2
Set targets, limits and weights
Full points at the target, zero at the limit, and a weight per measure. Tell suppliers before the first scorecard.
- 3
Collect the month's data
Parts received and rejected from receiving and inspection, deliveries and on-time deliveries, and the SCAR log.
- 4
Work out points and the score
Points = 100 × (zero-points value − actual) ÷ (zero-points value − full-points value), kept between 0 and 100. Score = Σ(points × weight) ÷ Σ(weights).
- 5
Share and review
Send each supplier its scorecard and review the trend, not just the month, with the ones below the rating you want.
A filled-in example
Illustrative, not a benchmarkAn example month for one supplier, with example targets and weights (illustrative numbers).
The example month, measure by measure
- Quality (weight 40): 800 PPMLowest68.6 points
- Delivery (weight 30): 94% on time69.2 points
- Response (weight 15): 8 days80 points
- Open SCARs (weight 15): 175 points
Score = Σ (points × weight) ÷ 100
- (68.6 × 40 + 69.2 × 30 + 80 × 15 + 75 × 15) ÷ 100= 71.4
Rating (A from 85, B from 70)B
Quality 68.6 points with weight 40, delivery 69.2 with weight 30, response 80 with weight 15, open SCARs 75 with weight 15. Weighted score 71.4, a B.
- Quality: 800 PPM against full points at 250 and zero at 2,000: 100 × (2,000 − 800) ÷ (2,000 − 250) = 68.6 points.
- Delivery: 94% on time against 98% and 85%: 69.2 points. Response: 8 days against 5 and 20: 80 points. One SCAR open against 0 and 4: 75 points.
- Weights 40, 30, 15 and 15: (68.6 × 40 + 69.2 × 30 + 80 × 15 + 75 × 15) ÷ 100 = 71.4.
- With example rating bands of A from 85 and B from 70, the supplier is a B.
The review focused on the PPM, which cost the most points, and the supplier agreed a containment check on the defect behind it. The next three months were watched for a change in the trend.
Common mistakes
Changing the rules mid-year
If targets or weights change, scores before and after cannot be compared. Change them at the start of a year and say so.
Scoring a month with no data
No SCARs to answer is not a perfect or a zero score. Leave that measure out for the month.
Measuring what the supplier cannot see
Share the data behind each score, or the supplier will dispute it instead of acting on it.
Only looking at one month
One bad month can be noise. Act on the trend over several months.
Download the template
Free to use: print it, copy it and edit it for your team. Enter your name and work email once to download.
Run this template in LeanSuite
In LeanSuite every inspection and SCAR feeds a live supplier scorecard with PPM defect rates and chargebacks by vendor, part or date range, and the days a supplier took to respond to each SCAR feed into its scorecard.
See it in a 45-minute demoIn the lean glossary
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FAQ
Supplier scorecard: common questions
Most start with quality (PPM or lot rejection rate), delivery (on-time percentage), responsiveness (days to answer a SCAR) and open corrective actions. Some add cost, chargebacks or audit results. Keep it to measures you can collect every month.
Parts rejected divided by parts received, times 1,000,000. 8 rejects in 10,000 parts received is 800 PPM.
Deliveries that arrived within the agreed window divided by all deliveries, times 100. Agree the window with the supplier first, for example up to 2 days early and none late.
Give each measure 0 to 100 points against a target and a limit, multiply by its weight, add them up and divide by the total weight. Leave out a measure that had no data that month.
Monthly is common for key suppliers, with a deeper review each quarter. Share the data behind the score so the supplier can check it.
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- Early equipment management 90-day model area planThirteen weeks from lessons on current machines to a tracked start-up on one model equipment project, a KPI board, the day-90 gate and expansion waves.
- Cost deployment pillar 90-day model area planThirteen weeks from the loss map to costed, ranked projects in one model area, a KPI board, the day-90 gate and expansion waves.
- Moving from Excel to one system checklistA 34-point checklist and a file inventory for moving trackers from spreadsheets to one system: keep, move, connect or retire, clean, pilot, run both, retire.
- Prioritization matrix templateScore up to 20 improvement ideas on weighted criteria, rank them, test the ranking with equal weights and place each one on an effort and benefit grid.
- Cost per unit worksheet (manufacturing cost per good unit)One product's cost per good unit by materials, labor, machine and overhead, the gap to target, and which cost lever is worth most a year.
- Digital manufacturing readiness assessmentScore 24 statements on process, technology and people from 0 to 4, check the balance between them and rank the gaps by what matters in your plant.
- Manufacturing KPI dashboard templateWeekly plant numbers in, 14 KPIs out: OEE and its parts, first pass yield, scrap, on-time delivery, recordable rate, cost and absence, each against a target.
- RCM worksheet (failure mode and task selection)Failure modes classed as hidden, safety, operational or non-operational, then a task chosen for each: condition-based, discard, failure-finding, redesign or run to failure.
- Training matrix template with expiry datesPeople by required trainings with expiry dates, OK, due, expired and missing flags, compliance by person and area, cover per training and a renewal list.
- Downtime reason codes template26 starter codes mapped to the six big losses, a log with drop-downs, a Pareto by code and by loss, and a code card for the line.
- Kaizen event preparation checklistEverything that has to be ready before a kaizen event and done after it: 44 items with owners and due dates from 6 weeks before day 1 to 30 days after, five go or no-go gates and a day-by-day agenda.
- Tier 2 meeting agenda and escalation sheetA 15-minute tier 2 agenda in ten timed blocks, fixed roles and rules, escalation triggers with time limits, and a log that ages every escalation and sends the answer back down.
- Forklift operator training and evaluation recordPer-operator training and evaluation record, a register with three-year due dates and refresher triggers, and a weighted practical evaluation scoresheet.
- REBA worksheet (Rapid Entire Body Assessment)Score up to six postures with REBA: body-part drop-downs, Tables A, B and C as lookups, final score and action level, and a before and after comparison.
- ISO 45001 internal audit checklist44 audit questions for the plant floor in 16 safety topics, each with its ISO 45001:2018 clause, the evidence to look for and the sample to take, plus 12 worker interview prompts, a findings log and a summary by clause.
- Changeover matrix templateA from-to matrix of changeover minutes with the clean each transition needs (allergen, colour, format), and a weekly planner that totals the order and suggests a shorter one.
- Overhead crane inspection checklist: frequent and periodic34 crane checks tied to OSHA 1910.179: an operator's pre-shift card, frequent and periodic inspections with signed records, a deficiency and tag-out log, and a register of next due dates.
- Maintenance job plan templateOne job planned on one sheet: steps and craft hours, parts checked against stock, tools, lockout and permits, documents, a ready check for the schedule, and technician feedback.
- Video time study filming checklistA pre-shoot checklist and shot log for filming a time study on video: camera, light, people, settings, power and review.
- OSHA compliance calendar (general industry)37 recurring federal OSHA duties with the paragraph, interval, owner, next due date and an overdue flag, plus a 12-month view and counts by owner.
- TRIR and DART rate trackerMonthly hours, OSHA 300 case counts and near misses in; rolling 12-month TRIR and DART rate, a case budget against your target and a trend chart out.
- Energy use and EnPI trackerMonthly electricity, gas and fuel in one unit, a 12-month regression baseline, expected against actual energy for each month, an EnPI ratio, the running saving and the tests that say whether the model can be trusted.
- FIFO lane sizing sheetThe maximum for a FIFO lane from the stop it must cover, in whole containers, with length, refill and wait checks for up to eight lanes.
- Pugh matrix templateCompare up to 8 concepts with a datum as better, same or worse on up to 12 criteria, flag must-haves, and carry the strongest into a second round.
- Machine guarding inspection sheetA machine register with due dates and a status per machine, 21 checks tied to OSHA 1910.212, .219 and .147, a guard opening check against Table O-10, and an action log.
- Condition monitoring route sheetA route of measuring points with baselines, alert and alarm limits, a check interval from the P-F interval, readings with rising and overdue flags, and an exceptions list worst first.
- Fire extinguisher inspection logOne row for every portable extinguisher: hydro test interval from OSHA Table L-1, annual and 6-year due dates, a 12-month check grid and open issues.
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A shift handover sheet, a red tag log, a changeover checklist for one machine: if your team uses it on the floor, ask.