Free template
Supplier scorecard
A supplier scorecard is a monthly report card for each supplier that puts quality, delivery and responsiveness into numbers both sides agree on, so supplier reviews start from data instead of impressions. The usual measures are PPM (parts rejected per million received), on-time delivery percentage, how quickly the supplier answers a supplier corrective action request (SCAR) and how many SCARs are still open. Each measure is turned into points against a target, and the points are weighted and added into one score with a rating. Page 1 of this template is a year for one supplier: the month's parts received and rejected, PPM, deliveries and on-time percentage, SCARs issued and open, average days to respond, points per measure, score and rating. Page 2 explains how points are worked out, has a targets and weights table with example values, a worked example and a chart to plot the score. The Excel version keeps the targets and weights on a settings sheet, scores every supplier every month, leaves a measure out of the score in a month with no data, and has a twelve-month card per supplier with charts and a ranking of all suppliers for one month.
Free to use: print it, copy it and edit it for your team. Enter your name and work email once to download.
When to use it
When to use a supplier scorecard
- For monthly or quarterly reviews with your main suppliers.
- When deciding which suppliers get new business and which need development.
- To show a supplier, with data, why they are on a watch list.
- To see whether a supplier's corrective actions are working over time.
How to fill it in
- 1
Choose the measures
PPM, on-time delivery, SCAR response time and open SCARs are a common start. Agree how each is counted, such as the on-time window.
- 2
Set targets, limits and weights
Full points at the target, zero at the limit, and a weight per measure. Tell suppliers before the first scorecard.
- 3
Collect the month's data
Parts received and rejected from receiving and inspection, deliveries and on-time deliveries, and the SCAR log.
- 4
Work out points and the score
Points = 100 × (zero-points value − actual) ÷ (zero-points value − full-points value), kept between 0 and 100. Score = Σ(points × weight) ÷ Σ(weights).
- 5
Share and review
Send each supplier its scorecard and review the trend, not just the month, with the ones below the rating you want.
A filled-in example
Illustrative, not a benchmarkAn example month for one supplier, with example targets and weights (illustrative numbers).
- Quality: 800 PPM against full points at 250 and zero at 2,000: 100 × (2,000 − 800) ÷ (2,000 − 250) = 68.6 points.
- Delivery: 94% on time against 98% and 85%: 69.2 points. Response: 8 days against 5 and 20: 80 points. One SCAR open against 0 and 4: 75 points.
- Weights 40, 30, 15 and 15: (68.6 × 40 + 69.2 × 30 + 80 × 15 + 75 × 15) ÷ 100 = 71.4.
- With example rating bands of A from 85 and B from 70, the supplier is a B.
The review focused on the PPM, which cost the most points, and the supplier agreed a containment check on the defect behind it. The next three months were watched for a change in the trend.
Common mistakes
Changing the rules mid-year
If targets or weights change, scores before and after cannot be compared. Change them at the start of a year and say so.
Scoring a month with no data
No SCARs to answer is not a perfect or a zero score. Leave that measure out for the month.
Measuring what the supplier cannot see
Share the data behind each score, or the supplier will dispute it instead of acting on it.
Only looking at one month
One bad month can be noise. Act on the trend over several months.
Download the template
Free to use: print it, copy it and edit it for your team. Enter your name and work email once to download.
Run this template in LeanSuite
In LeanSuite every inspection and SCAR feeds a live supplier scorecard with PPM defect rates and chargebacks by vendor, part or date range, and the days a supplier took to respond to each SCAR feed into its scorecard.
In the lean glossary
Free tools
FAQ
Supplier scorecard: common questions
More free templates
All templates- 5S audit checklist template25 checks, five per S, scored 1 to 5, with a score summary and a chart of the five S's.
- Gemba walk checklistA walk plan and route, 30 prompts in six groups and a findings table with owners and due dates.
- Leader standard work templateA team leader's daily, weekly and monthly routine with a box per day, follow-ups and a weekly review.
- Autonomous maintenance (CILR) checklist20 clean, inspect, lubricate and retighten checks with a box per day, an abnormality log and sign-off.
- A3 problem solving templateThe standard seven-box A3 on one landscape sheet, from background to follow-up.
- PDCA templateOne improvement cycle on one landscape page: plan, do, check against the goal, then standardize or adjust.
- 5 Whys templateA problem statement, five why rows with evidence, the root cause and the countermeasure.
- 5W1H templateSix questions with prompts and evidence, turned into a problem statement before the root cause analysis.
- 8D report templateD0 to D8 on three pages: team, is/is not, containment, occurrence and escape causes, actions and closure.
- Poka-yoke worksheetEach step's possible errors, prevention or detection, the method, a device idea and a verified box.
- Skills matrix templatePeople by skills, a 0 to 4 scale, a training column and a coverage row that shows the gaps.
- Standard work sheet templateTakt time, each element's manual, machine and walk time on a time chart, key points and standard WIP.
- One point lesson (OPL) templateOne topic on one page: wrong way and right way pictures, key points, why it matters and a sign-off record.
- SMED changeover worksheetChangeover steps with times, internal or external, what can move, ideas and before/after totals.
- Kaizen event charter templateScope, team and roles, baseline and target metrics, a five-day schedule, risks and sign-off.
- RACI matrix template17 kaizen project tasks by 10 roles, with R, A, C, I drop-downs and a check for one accountable per task.
- Layered process audit (LPA) checklist20 yes, no or N/A checks at the station, a fixed-on-the-spot box, scores by group and a findings table.
- PFMEA template (process FMEA)Failure modes, effects and causes rated for severity, occurrence and detection, with RPN before and after action.
- 5S red tag log and red tagsA log of every red-tagged item with its decision, and six printable red tags to cut out.
- Shift handover templateProduction against plan, safety, quality, equipment, materials and people, and the open issues the next shift takes over.
- Kanban card templateSix production and six withdrawal kanban cards to print and cut out, with loop sizing and a card register.
- Pareto chart templateA tally sheet, the categories sorted largest first with cumulative %, and the chart. Excel does the sorting and drawing.
- Control plan templateWhat is checked at each step, against which limits, how, how often, and what to do when a result is out.
- Corrective action request (CAPA) formProblem, containment, root cause, corrective and preventive action, and proof the fix worked, on two pages.
- Idea suggestion formA one-page idea form with the supervisor's answer and points, and an idea log that tracks days to answer.
- Just Do It (JDI) card templateSix Just Do It cards per sheet for quick fixes, with the rules for what counts and a log of every card.
- Quick kaizen templateOne page for a small improvement: before and after, the cause, the countermeasure, the results and whether the standard changed.
- Time study sheetTime each element over 10 cycles and work out the average, lowest repeatable and standard time. Excel does the sums.
- Spaghetti diagram templateSquared paper to trace every trip, a tally of trips and distance, and a before and after comparison.
- OEE tracking sheetOne row per shift for a week. The Excel version works out availability, performance, quality and OEE and charts the week.
- Near miss report formA two-page near miss report from the first report to closure, and an Excel log with status and days open.
- Safety observation card templateFour behavior-based safety cards per sheet, with safe and at-risk checks, the conversation and a tally sheet.
- Job safety analysis (JSA) templateJob steps, hazards, risk scored before and after the controls, the hierarchy of controls, PPE and sign-off.
- Risk assessment matrix template (5×5)A color-coded 5 × 5 severity and likelihood matrix, a scoring guide and a risk register.
- Incident investigation report templateWhat happened, people, evidence and timeline, root cause with 5 Whys and contributing factors, actions and sign-off.
- Toolbox talk templateA record of a short safety talk: topic, key points, questions raised, actions and an attendee sign-in sheet.
- Lockout/tagout (LOTO) procedure templateA machine-specific LOTO procedure: energy sources and isolation points, the steps from shutdown to restart, and the annual review.
- Forklift inspection checklist23 pre-shift checks for a week on one page, a do-not-operate rule, and a defect and repair log.
- Non-conformance report (NCR) formA two-page NCR from the requirement against what was found to disposition and closure, and an Excel NCR log.
- CAPA log templateAn Excel CAPA tracker with status, days open, late flags and counts by source, plus a printable log and monthly review.
- Supplier corrective action request (SCAR) formA SCAR from the problem and containment asked for to the supplier's 8D-style response, verification and closure.
- First article inspection (FAI) report templatePart information, a ballooned characteristic table with tolerances and results, material and process certificates, and sign-off.
- Preventive maintenance checklist templateA PM checklist per machine with readings and sign-off, and a PM schedule that works out the next due date.
- Equipment downtime log (MTTR and MTBF)A breakdown and downtime log, with MTTR, MTBF and downtime by machine and cause worked out in Excel.
- Environmental aspects and impacts registerAn ISO 14001-style register of aspects and impacts, with significance scoring, legal requirements, controls and owners.
- Manufacturing process instruction (MPI) templateOperation steps with parameters, tools, quality checks, safety and a photo each, plus revision history and approval.
- Engineering process instruction (EPI) templateScope, parameters and limits, equipment and materials, validation steps, acceptance criteria, change history and approvals.
- Training sign-off sheetAn attendance and sign-off record where each person signs they understood, with a competence check and an Excel log.
- On-the-job training (OJT) checklistA job breakdown and the four TWI Job Instruction steps with sign-offs, the tries and the date the trainee qualified.
- New hire onboarding checklist (manufacturing)29 onboarding items from before day 1 to the 90-day review, with owners, dates and review notes.
- Competency assessment formEach task rated 0 to 4 on the skills matrix scale with the evidence seen, then the gaps and a training plan.
- Cross-training plan templateWho is learning which task, from and to which level, by when, and how many are qualified on each task.
- Absenteeism tracker templateA monthly attendance grid with codes, absence rate by person and team, and an optional Bradford factor.
- Engineering change request (ECR) formAn ECR form with the change, what it touches, risk and approvals, and an Excel log that tracks each change to done.
- Design FMEA (DFMEA) templateA design FMEA worksheet with S, O, D and RPN before and after action, a class column and a design rating guide.
- Process flow diagram templateA squared sheet to draw the flow with a symbol key, and a step table that counts operations, moves, checks, waits and storage.
- PPAP checklistThe 18 PPAP elements with owner, due date and status, the five submission levels and a readiness count.
- Process capability (Cpk) study sheet25 subgroups of readings with Cp, Cpk, Pp and Ppk worked out, control limits to check stability, and a histogram.
- Office 5S audit checklist25 checks written for offices and shared areas, five per S, scored 1 to 5, with a score summary and actions.
- Floor marking color guideA floor marking color standard with swatches, marks and line widths to fill in, and a floor marking check with a layout sketch.
- Shadow board plannerPlan a shadow board: the tool list with how often each is used, a squared layout, labels, and a month of daily checks.
- Lubrication schedule templateEvery lube point with lubricant, method, amount, frequency and who, with next due dates and a monthly sign-off record.
- TPM tag logEvery abnormality tag with type, who fixes it, priority and dates, with days open and counts by type and week.
- Autonomous maintenance step auditCriteria for each of the seven autonomous maintenance steps, scored 0 to 2, with the step result and the decision to move on.
- Inventory cycle count sheetA blind count sheet with variance and tolerance, an ABC count schedule and record accuracy, worked out in Excel.
- Hour-by-hour production boardHourly plan against actual with running totals and the reason for each miss, plus a shift summary by reason.
- Cost savings trackerA savings log with hard and soft savings, payback and Finance's sign-off, plus a glide path against the year's target.
- CapEx request formA capital request with options, costs, benefits, payback and NPV, and the approval levels the amount needs.
- Cost-benefit analysis templateUp to three options side by side with costs, hard and soft benefits, payback, NPV and the benefit-cost ratio.
- Cost of poor quality (COPQ) worksheetCost of quality by prevention, appraisal, internal and external failure, with COPQ as a share of sales.
- Incoming inspection checklistReceiving inspection checks from paperwork to sample, the sampling plan, the decision, and an Excel log by supplier.
- Supplier audit checklistA supplier process audit of 32 questions scored 0 to 3, with section scores, a rating and the findings.
- Receiving logA dock receiving log with quantities, damage, QC holds and putaway, plus a discrepancy report and dock-to-stock time.
- Warehouse safety inspection checklistThirty warehouse safety checks from aisles to fire exits, marked OK or Not OK, with an action for every finding.
- Pallet racking inspection checklistRack checks per aisle with a green, amber and red damage rating, and a damage log with repair dates.
- Pre-shipment inspection checklistThe last check before shipping: part, quantity, labels, packaging, paperwork and photos, then release.
- Material shortage logEvery part short with its need date, line impact, ETA and escalation, and counts by reason and supplier.
Can't find the template you need?
Tell us what you're looking for. We'll make it and send it to your inbox, free.
A shift handover sheet, a red tag log, a changeover checklist for one machine: if your team uses it on the floor, ask.